Subaru of Mississauga: Sales, Service and Parts Specialists
When you walk into Subaru of Mississauga and see the service bay windows where you can watch your vehicle being worked on while sipping fresh coffee—you realize this isn’t just another dealership; it’s a place where transparency meets expertise, and where staff members like Cliff, Karissa, and Danny actually remember your name and your car’s history.
TL;DR
Subaru of Mississauga, located at 6160 Mavis Road, has built a reputation as one of the GTA’s most trusted Subaru dealerships . With a team of dedicated sales professionals including Lynn, Eva, Metesh Lad, Abhishek Verma, Danny Li, Fiorella, and Sunny, the dealership consistently earns praise for no-pressure sales and personalized attention . The service department shines with standouts like Cliff, Karissa Crookston, Josper in Parts, and Steve at the Service Desk . With 388 reviews on DealerRater and a 4.3/5 rating on TrustFeed, the dealership demonstrates that while no business pleases everyone, the overwhelming majority of customers leave satisfied . Extended hours until 8 PM weekdays accommodate busy schedules, and the dealership’s connection to Subaru Canada’s national headquarters in Mississauga ensures access to genuine parts and factory-backed expertise .
Key Takeaways
- Prime Location: 6160 Mavis Road, Mississauga, with hours until 8 PM weekdays and Saturday availability
- Sales Standouts: Lynn, Eva, Metesh Lad, Abhishek Verma, Danny Li, Fiorella, Sunny, Christian Devlin, and Rich Nghyen earn consistent customer praise
- Service Heroes: Cliff, Karissa Crookston, Steve, and Josper (Parts) go above and beyond for customers
- Leadership Matters: Michael Murillo runs a tight ship where all departments are geared to deliver a customer-focused experience
- Amenities: In-store shopping, complimentary shuttle service, car wash with service, wheelchair accessibility, and viewing windows into the service bay
- Mixed Reviews Exist: While most experiences are positive, some customers report communication issues and service oversights—proof that even good dealerships have off days
The Mississauga Advantage: Location and Accessibility
Subaru of Mississauga sits at 6160 Mavis Road in Mississauga, Ontario, with the postal code L5V 2X4 . The location places it within easy reach of:
- Mississauga residents across the city
- Etobicoke and western Toronto commuters
- Drivers heading along the 401, 403, and 410 corridors
- Those traveling from Oakville, Burlington, and Halton Region
Contact information is straightforward: (905) 569-7777 for phone inquiries, with the website at www.subarumiss.ca .
Hours of operation accommodate busy GTA schedules :
| Day | Hours |
|---|---|
| Monday-Thursday | 7:30 AM – 8:00 PM |
| Friday | 7:30 AM – 6:00 PM |
| Saturday | 8:00 AM – 5:00 PM |
These extended weekday hours mean you can visit after work without rushing—a small convenience that makes the car-buying and service process less stressful.
The dealership offers wheelchair-accessible entrance, seating, and toilet facilities, ensuring all customers can navigate comfortably .
The Sales Team: Personalities Who Make the Difference
Scroll through customer feedback about Subaru of Mississauga, and one theme emerges repeatedly: the sales staff genuinely cares about matching customers with the right vehicle.
Lynn: The Unhurried Professional
Multiple customers praise Lynn for her refreshingly low-pressure approach. One reviewer shared: “We went to Subaru thinking ‘we will just take a look around’ and we came home with a new car! We weren’t going to buy a car this fast and early on but our sales consultant Lynn did a fantastic job. She wasn’t pushy with us about buying a car. She was professional, friendly and understanding” .
Another customer appreciated how Lynn handled their family situation: “We had a 1 year old with us and at times, the baby was fussy but Lynn was super friendly and great with our kid” .
Eva: Guiding First-Time Lessees
For customers navigating their first lease, Eva earns high marks. One reviewer wrote: “Sales person Eva’s handling of my first time leasing experience was not only awesome but highly gratifying. She was just wonderful in her attitude, unlike a covertly pressurising sales person we see everywhere” .
Metesh Lad: Thorough and Attentive
Metesh Lad receives praise for his comprehensive approach: “Just purchased a Forester and Metesh Lad was very helpful in guiding us through this purchase. He was very thorough and attentive. It was a pleasure dealing with him” .
Abhishek Verma: Friendly and Knowledgeable
One customer specifically recommended Abhishek: “Your friendly, professional and knowledgeable way made for a very positive experience. I would recommend friends and family to deal with Abhishek” .
Danny Li: Customer-Focused and Consistent
Danny Li has earned loyal customers who travel from downtown Toronto specifically for his help: “Danny Li is great, always with the customer’s best interest in mind. He has been my go to for every lease renewal and I have always been completely satisfied. Subaru of Mississauga itself has always been great to work with. Danny and the dealership’s quality are the main reasons I drive from downtown Toronto for all my needs” .
Fiorella: Going Above and Beyond
Fiorella created a memorable experience for one customer: “She helped me to prepare the best quote with all incentives I could get and get her manager to approve special discount… She even looked for a big blue gift bow to put it on the car hood for me as a birthday’s gift when I came picking up the car” .
Additional Sales Standouts
Other sales team members earning consistent praise include:
- Sunny — “hands down great person” according to one reviewer
- Christian Devlin — praised for being “very helpful and knowledgeable”
- Rich Nghyen — “made it a comfortable experience”
- Shawn Shahid and Arsalan Ahmed — handled a Forester delivery “without a hitch” after a six-month wait
The Service Department: Where Loyalty Is Built
A dealership can sell you a car, but the service department is where long-term relationships are forged. Subaru of Mississauga’s service team seems to understand this deeply.
Cliff: The Face of Exceptional Service
Cliff at the service desk receives some of the most enthusiastic praise. One customer wrote: “If your an exec and your company needs to up your customer service, bring in a Subaru for servicing at Mississauga Subaru and see Cliff to experience what exceptional customer service looks like. You will be greeted with a smile and a positive demeanor. Service options will be provided. You will get a call updating what’s happening and a confirmation for a pick up time” .
Karissa Crookston: Helpful and Pleasant
Karissa Crookston earns consistent praise for her service desk work. One customer who switched from another dealership noted: “I used to go to Subaru of Brampton but the service there doesn’t compare. This is my new home to get both my Subarus serviced at!!” .
Another reviewer appreciated the transparency: “The staff, technicians, and advisors including the Maintenance Manager are so accommodating. They will explain to you well the periodic maintenance items in details. And as you waiting, you can view your car from the waiting area through the glass windows” .
Steve and Josper: Service and Parts Heroes
The dealership’s service desk and parts department have their own standouts. One reviewer raved: “They also have two of the friendliest and super helpful staff of any car dealer I have ever met: Josper from Parts and Steve from the Service desk. Both gents are the real deal! Customer service done to perfection!” .
Service Amenities
The service experience includes thoughtful touches:
- Complimentary shuttle service for convenience
- Car wash after service appointments
- Viewing windows into the service bay so you can watch your vehicle being worked on
- Hot brewed coffee while you wait
The Parts Department: Genuine Subaru Expertise
The dealership’s connection to Subaru Canada’s national headquarters—located right in Mississauga—provides unique advantages for parts availability and expertise.
Josper in the parts department earns specific praise for being “the real deal” and delivering “customer service done to perfection” . The dealership services vehicles with Genuine Subaru Parts in a “State of the Art” Subaru Authorized Service Center .
This matters because using genuine parts ensures your Subaru maintains its factory engineering, safety systems, and resale value.
The Leadership: Michael Murillo’s Tight Ship
Multiple reviews mention Michael Murillo by name, suggesting leadership visibility matters at this dealership. One customer noted: “Michael Murillo run a tight ship where all the departments are geared to deliver a customer focused experience” .
Another reviewer observed: “The feel of the dealership was very welcoming and you got the sense of respect among employees/sales, service and management” .
This kind of culture doesn’t happen by accident—it’s cultivated from the top down.
The Honest Picture: Not Everyone Leaves Happy
No dealership pleases everyone, and Subaru of Mississauga has its share of negative reviews. These offer valuable perspective.
Sales Communication Breakdown
One customer reported a disappointing experience with a pre-agreed price on a 2024 demo BRZ. Despite having a written agreement for $36,000 out-the-door with no trade-in, the contract showed the price only after applying a $1,700 trade-in credit they never agreed to. The sales manager acknowledged unclear messages but couldn’t match the original price. The customer’s follow-up attempts went unanswered until being told the car had been sold .
Service Department Oversights
A more concerning review detailed a service experience gone wrong: “Terrible experience servicing here. For one, bait and switch alert, was quoted a price for Service B over phone when scheduling an appointment but was given a different price at check-in… Turns out, they forgot to put oil cap and oil has leaked all over and cabin was filled with smoke smell” .
When the customer sought immediate assistance, they were told to wait a day. The advisor’s explanation—”oil spilled over filter during oil change”—didn’t satisfy the customer, who felt the dealership didn’t own up to the mistake .
Administrative Oversights
Another reviewer noted: “Dealer ‘forgot’ to close my account for 6 weeks after trading in lease… They wrongfully charged me 2 additional payments after I no longer had possession of the car. After reversing the 2 payments (on my own because they wouldn’t) my account ended up in collections dept. Issue was only rectified AFTER dealing with management for many weeks” .
The lesson? Even good dealerships have bad days. Clear communication upfront and following up on issues promptly prevents most problems.
The Big Picture: Subaru Canada’s Mississauga Connection
Subaru of Mississauga operates in the shadow of Subaru Canada’s national headquarters—literally. Subaru Canada, Inc. (SCI) is headquartered at 560 Suffolk Court in Mississauga, just a short drive from the dealership .
This proximity matters. As a wholly-owned subsidiary of Subaru Corporation of Japan, SCI markets and distributes Subaru vehicles, parts, and accessories through a network of 96 authorized dealers across Canada . Subaru of Mississauga being in the same city as the national headquarters means:
- Direct access to parts distribution
- Close connection to factory training programs
- Visibility to national leadership
- Participation in corporate initiatives
The company has been selling vehicles in Canada since 1978, when the Subaru Brat first appeared . In 1989, Subaru Canada, Inc. took over import responsibilities, selling 6,172 vehicles that year. By 2021, that number had grown to 56,870 . November 2025 saw Subaru Canada retail 5,048 units, with the Forester recording its best-ever November at 1,625 units sold .
Dealership Profile: Key Facts
| Category | Details |
|---|---|
| Address | 6160 Mavis Road, Mississauga, ON L5V 2X4 |
| Phone | (905) 569-7777 |
| Website | www.subarumiss.ca |
| Hours | Mon-Thu 7:30 AM-8 PM, Fri 7:30 AM-6 PM, Sat 8 AM-5 PM |
| Employees | 45 |
| Sales Standouts | Lynn, Eva, Metesh Lad, Abhishek Verma, Danny Li, Fiorella, Sunny, Christian Devlin, Rich Nghyen |
| Service Standouts | Cliff, Karissa Crookston, Steve, Josper (Parts) |
| Leadership | Michael Murillo |
| Reviews | 388 on DealerRater, 4.3/5 on TrustFeed |
| Services | Sales, financing, service, parts, car wash, complimentary shuttle |
| Accessibility | Wheelchair-accessible entrance, seating, toilet |
Customer Satisfaction Snapshot
Note: These percentages are estimates based on review sentiment analysis. Individual experiences vary.
Frequently Asked Questions
Where is Subaru of Mississauga located?
Subaru of Mississauga is at 6160 Mavis Road in Mississauga, Ontario, with postal code L5V 2X4 .
What are Subaru of Mississauga’s hours?
The dealership is open Monday-Thursday 7:30 AM-8 PM, Friday 7:30 AM-6 PM, and Saturday 8 AM-5 PM. Closed Sunday .
Who are the best salespeople at Subaru of Mississauga?
Customer reviews frequently praise Lynn, Eva, Metesh Lad, Abhishek Verma, Danny Li, Fiorella, Sunny, Christian Devlin, and Rich Nghyen .
Who should I see for service at Subaru of Mississauga?
Cliff and Karissa Crookston at the service desk receive consistent praise. Steve at the Service Desk and Josper in Parts are also highly recommended .
Does Subaru of Mississauga offer shuttle service?
Yes. The dealership offers complimentary shuttle service for customer convenience .
What amenities does the dealership offer?
Amenities include in-store shopping, car wash with service, wheelchair accessibility, viewing windows into the service bay, and hot brewed coffee while you wait .
Is Subaru of Mississauga’s service department reliable?
Many customers praise the service department, especially Cliff and Karissa. However, some customers report communication issues and occasional oversights—like any large dealership .
Does the dealership use genuine Subaru parts?
Yes. The dealership services vehicles with Genuine Subaru Parts in a Subaru Authorized Service Center .
How many reviews does Subaru of Mississauga have?
The dealership has 388 reviews on DealerRater and additional reviews on TrustFeed and Google .
Is Subaru of Mississauga connected to Subaru Canada’s headquarters?
Yes. Subaru Canada, Inc. is headquartered at 560 Suffolk Court in Mississauga, giving the dealership close proximity to national parts distribution and factory training .
References:
- Financial Times: Subaru Canada November 2025 Sales
- Crustdata: Subaru of Mississauga Company Profile
- DealerRater: Subaru of Mississauga Reviews
- Lusha: Subaru Canada Inc Profile
- VerView: Subaru of Mississauga Business Profile
- Cantech Letter: Subaru Forester November Sales
- TrustFeed: Subaru of Mississauga Reviews
- LinkedIn: Subaru Canada Inc
Have you visited Subaru of Mississauga? Share your experience with Lynn, Cliff, Danny, or anyone else on the team in the comments—your story might help another GTA driver find their perfect dealership match!
